InfoCumulus approach to CRM solutions

STRATEGY

    • Identification of business goals
    • Development of key business stakeholders
    • Executive support

PROCESSES

    • Analysis of existing CRM related processes
    • Process improvements
    • Organizational impact

 TECHNOLOGY

    • Analysis of CRM requirements from IT perspective
    • Development of CRM roadmap – subset of connected CRM related projects in different processes
    • Analysis of key CRM vendors and guideliness for selection